Frequently Asked Questions
Everything you need to know about your tonies® fashion experience.
How do I determine the correct size for my order?
We provide a comprehensive size guide on each product page. To ensure the perfect fit, we recommend measuring a similar garment you already own and comparing it to our listed dimensions.
What is your return policy for apparel?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
Are your materials sustainably sourced?
Yes, tonies® is committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections to minimize our environmental footprint while maintaining premium quality.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only allow changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.